All of our products are shipped by POSLAJU Malaysia. We have a 99.9% successful delivery rate with this 3rd party service provider. We do not accept repsonsibility for inconveniance caused by late or non delivery of goods. Our tracking processes will be implemented 1 week after normal delivery period if your item does not arrive.

Returns
Items should be checked as soon as possible following receipt of goods. Claims will not be accepted for damages, shortages or packing errors unless they are reported within 48 hours of receipt of goods.

The decision of whether a refund is given will be made by the website admin.

The cost of any items that have been found to be damaged in transit or missing will be refunded to you within 30 working days of us receiving the items back.

Your Order
We will notify your merchandise tracking ID by email/SMS once we have received your payment.You may use this tracking ID to trace the location of your merchandise via POSLAJU website here. We will notify you by email of any anticipated delays. Orders shipping to outside Malaysia usually take longer. You may email us questions about your order at any time. Please send your email to our support staf.

How Your Order Is Packed
All sold items are packed with plastic envelope provided by POSLAJU. We wrap all items with a piece of strong plastic sheet before placing them in a plastic envelope. Please see the sample below.

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